Refund policy

At BURNR™, we stand behind the quality and reliability of every product we offer. Your satisfaction is our priority.

30-Day Return & Replacement Policy

If your order arrives damaged, defective, or not functioning as expected, you are eligible for support within 30 days of delivery.

During this period, we will either:
• Send you a free replacement, or
• Issue a full refund

This applies only to issues related to product condition or performance upon arrival.

2-Year Warranty (Replacement Only)

Every BURNR™ device is covered by a 2-year warranty from the date of purchase.

If your product becomes damaged or stops working during this period, we will provide a free replacement unit.

Please note:
• This warranty includes replacement only
• Refunds are not offered after the initial 30-day period

Eligibility Requirements

To process a replacement or refund, we may require:
• Proof of purchase
• Photo or video showing the issue

This helps us ensure a fast and accurate resolution.

How to Request Support

To initiate a return, refund, or warranty claim, please contact our support team with your order details. We aim to respond quickly and resolve all issues as efficiently as possible.

Contact Us

For all support inquiries, please reach out to:
burnr@execs.com